Sales and Customer Service Officer

Are you looking for an opportunity to join a professional and distinguished team in the shipping and logistics sector?

Do you have excellent communication skills, a passion for achieving sales goals and providing a distinctive customer experience, and the ability to work in a challenging and accomplished environment?

If so, we invite you to join us. We at Al Manara Company are looking for a passionate and professional sales and customer service employee to be part of our journey towards achieving excellence.

Your mission will be to support our customers professionally by providing the best solutions to meet their needs, in addition to promoting our services and contributing to achieving sales goals.

We are waiting for you to join the work team

Required tasks

1 - Communicate with potential customers to present the company's logistics solutions, including transportation methods, shipping rates, tracking options, and delivery times.

2 - Provide advice to customers on appropriate shipping solutions that meet their requirements.

3- Negotiate terms of service, prices, and contracts to ensure mutual benefit while adhering to the company's policies and objectives.

4- Convert qualified potential customers into actual customers by completing deals.

5- Build strong and sustainable relationships with customers to ensure continuity of dealing with them and their satisfaction with the service.

6- Update customers regularly about new services, shipping policies and promotional opportunities to enhance continuous interaction.

7- Be the main point of contact for customers during the shipping process, and address any service-related issues, including delays or delivery inquiries.

8- Coordinate with operations and customer service teams to resolve customer issues and ensure smooth implementation of shipping operations.

9- Record all sales-related activities, customer interactions, and agreements in the Customer Relationship Management (CRM) system.

10- Record and manage all necessary shipping documents in cooperation with internal departments.

11- Provide feedback and suggestions to the Sales Manager to improve sales strategies and attract customers.

Required Skills:

- Bachelor's degree in Business Administration, Logistics, Supply Chain or related field is preferred.

- Previous sales experience, preferably in the field of logistics, transportation or shipping.

- Strong communication, negotiation and relationship building skills.

- Proficiency in using CRM programs and Microsoft Office programs.

- Knowledge of logistics operations, shipping laws, and industry standards.

- Excellent time management and organizational skills.

- Fluency in Turkish is a prerequisite in addition to good knowledge of English.

- Possession of valid Turkish legal residence documents (temporary protection card - tourist residence .. etc.).

Benefits

Fixed salary with monthly commissions based on sales performance.

Training and career development opportunities.

Reward programs for outstanding employees.

Contact us as we offer you the opportunity for professional growth and development, a stimulating work environment, in addition to a set of incentives and benefits, so be part of our success stories.