Customer Service Specialist

General Qualifications and Job Description

A Customer Service Specialist is a professional who manages customer interactions to ensure customer satisfaction and meet the company's customer-centric service standards.

This position requires effective communication skills and industry knowledge to meet customer needs, address complaints, and improve customer experience.

General Qualifications

-At least a high school graduate

-Customer oriented

-Possesses advanced communication skills

-Able to work under pressure

-Team player

-Proficient in MS Office

-We are looking for employees who are fluent in at least one of the following languages: Italian, German, Arabic, French, Spanish.

Job Description

The responsibilities of the Customer Service Expert include:

-Responding to customer requests and providing solutions

-Handling complaints and developing problem-driven approaches

-Collecting and recording customer feedback

-Investigating opportunities for continuous improvement to increase customer satisfaction

-Managing customer requests in accordance with company policies

Candidate Criteria

• Experience: Experienced / No Experience

• Educational Level: High School (Graduate), Diploma (Student), Diploma (Graduate), University (Student), University (Graduate)

• Foreign Language: English (Reading: Advanced, Writing: Advanced, Speaking: Advanced)

• German (Reading: Advanced, Writing: Advanced, Speaking: Advanced)

• French (Reading: Advanced, Writing: Advanced, Speaking: Advanced)

• Italian (Reading: Advanced, Writing: Advanced, Speaking: Advanced)

• Spanish (Reading: Advanced, Writing: Advanced, Speaking: Advanced)

• Arabic (Reading: Advanced, Writing: Advanced, Speaking: Advanced)