IT Specialist

IT Specialist 1. IT Infrastructure Support: ▪ Maintain and support the organization's IT infrastructure, including hardware, software, networks, and servers. ▪ Troubleshoot and resolve technical issues promptly to minimize downtime. 2. User Support: ▪ Provide technical support to employees across various departments, addressing hardware and software-related issues. ▪ Assist in the onboarding and training of employees on IT systems and tools. 3. Collaboration with Departments: ▪ Work closely with the Sales, Administrators, Operations, Marketing, and Design teams to understand their technology needs. ▪ Provide tailored IT solutions to enhance departmental efficiency. 4. Data Security and Backup: ▪ Implement and maintain data security measures to safeguard sensitive information. ▪ Establish and manage regular data backup procedures to ensure data integrity. 5. System Upgrades and Maintenance: ▪ Coordinate and execute system upgrades and maintenance tasks to keep technology infrastructure up-to-date. ▪ Collaborate with vendors and service providers as needed. 6. Collaboration with External IT Partners: ▪ Liaise with external IT service providers to resolve complex technical issues and ensure the efficiency of outsourced IT services. ▪ Manage relationships with external vendors to optimize IT support. 7. Technology Planning and Implementation: ▪ Work with the Manager to develop and implement technology strategies aligned with the company's goals. ▪ Stay informed about industry trends and recommend innovative technologies for consideration. 8. Documentation: ▪ Maintain accurate and up-to-date documentation of IT systems, configurations, and troubleshooting procedures. ▪ Provide training materials and documentation for end-users.